Privacy Policy tt789 – Our Commitment to Protecting Malaysian Players' Data

Tt789 is an online betting platform serving Malaysian players. We understand that your trust depends not only on fair gameplay and fast payouts, but also on how we handle the information you entrust to us when registering and using the platform.

This Privacy Policy applies to all users of the tt789 platform, including the tt789.site website and all mobile applications operating under the tt789 brand. It covers all personal information collected during the registration process, platform use, financial transactions, and interactions with our customer support team.

We comply with Personal Data Protection Act 2010 (PDPA) Malaysia across all our data processing activities. This means we only process your data in ways permitted by law, and you have clearly defined rights over your personal data.

Tt789 collects several categories of personal data from our users. Below is a full list of the types of data we may collect, along with the purpose for each:

Tt789 collects your personal information through several different channels. Understanding these helps you manage what information you share with us:

• Account Registration: Information you provide when registering a new account — your name, email, phone number, date of birth, and password.
• KYC Process: Identity verification documents (MyKad copy, proof of address) submitted by you to verify eligibility and enable fund withdrawals.
• Financial Transactions: Data generated when you make a deposit or withdrawal — including the payment method used, amount, timestamp, and transaction status.
• Gaming Activity: Data recorded automatically while you play — including game type, bet amounts, outcomes, session duration, and gameplay patterns.
• Support Interactions: Records of your conversations with the tt789 support team via live chat, email, or WhatsApp.
• Automatic Technical Data: Device and network information collected automatically when you access the platform — including IP address, browser type, screen resolution, and session data.
• Cookies and Similar Technologies: Data collected via cookies, tracking pixels, and similar technologies as you browse the tt789 website.

Tt789 uses your personal data only for legitimate purposes directly related to delivering our services. Below is a detailed explanation of each purpose:

Account Management & Identity Verification

Your identity data is used to verify that you meet our eligibility requirements — aged 21 and above, a Malaysian citizen or resident — and that you hold only one active account. This protects the tt789 player community from fraud and abuse.

Financial Transaction Processing

Your financial data is required to process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as to process winnings withdrawals to your bank account or e-wallet in MYR. We also use transaction data to comply with anti-money laundering (AML) requirements.

Customer Support Services

Your account data and activity history allow the tt789 support team to provide faster, more accurate assistance when you reach out. Without access to your account history, support agents cannot resolve issues effectively.

Platform Improvement & User Experience

Platform usage data — the games you play, the features you use, the issues you report — helps tt789's development team understand the needs of Malaysian players and prioritise the most meaningful improvements.

Responsible Gambling

Tt789 analyses each member's gameplay patterns to identify early signs of problem gambling. If our system detects concerning patterns — such as a sudden increase in betting frequency or amounts — we may proactively reach out to you or provide information about support resources.

Marketing Communications (With Consent)

If you have opted in to receive marketing communications, we use your email address and phone number to send you information about current promotions, new bonuses, and special tt789 events. You may unsubscribe at any time via the link in any email or through your account settings.

Tt789 does not sell your personal data to any third party. However, in the course of running a safe and legally compliant platform, there are limited situations where your data may need to be shared:

• Payment Service Providers: Required transaction details are shared with e-wallet operators (Touch 'n Go, GrabPay, Boost, ShopeePay) and FPX providers to process your deposits and withdrawals. These providers are governed by their own Privacy Policies, which they are obligated to uphold.
• Technology & Infrastructure Providers: Server, database, and technology platform service providers used by tt789 may have limited access to data for technical purposes. All such providers are bound by strict data protection agreements with tt789.
• Game Software Providers: Certain gameplay information is shared with casino software and Sports Betting providers integrated into the tt789 platform for the purposes of bet settlement and game fairness auditing.
• Legal Authorities: tt789 will disclose data when required by court order, a lawful request from Malaysian law enforcement authorities, or to fulfil anti-money laundering reporting obligations.
• Business Transfers: If tt789 is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified in advance should this occur.

Protecting your personal data is tt789's highest priority. We implement multiple layers of security to keep your data safe from both external and internal threats:

• Data Encryption in Transit: All communications between your device and tt789 servers are protected by TLS 1.3 with 256-bit encryption. This covers logins, financial transactions, and all data transmitted during your gaming session.
• Stored Data Encryption: Sensitive data such as passwords and financial information is stored in encrypted form using strong hashing algorithms. Even in the event of a data breach, this information cannot be read without the appropriate decryption key.
• Tiered Access Control: tt789's systems use role-based access control (RBAC) to ensure each staff member can only access data relevant to their role. All access is logged and regularly audited.
• 24/7 Security Monitoring: An automated monitoring system operates around the clock to detect suspicious activity, intrusion attempts, or unusual access patterns. Immediate alerts are sent to the security team for prompt action.
• Regular Security Testing: tt789 conducts regular penetration testing and independent security audits to identify and address vulnerabilities before they can be exploited.
• Security Awareness Training: All tt789 staff with access to user data undergo rigorous and regular data security training, including how to identify and report security incidents.

Tt789 does not retain your personal data longer than necessary. Retention periods vary depending on the type of data and applicable legal requirements:

• Active Account Data: Retained for as long as your account remains active on the tt789 platform, plus an additional 5-year period following account closure to comply with Malaysia's statutory reporting obligations.
• Financial Transaction Records: Stored for a minimum of 7 years in compliance with Malaysian legal requirements relating to financial records and anti-money laundering (AML). This is a mandatory obligation that cannot be shortened at a user's request.
• Game History: Retained for 3 years for dispute resolution, game fairness auditing, and responsible gambling controls.
• Support Communication Records: Retained for 2 years after the last interaction for customer service reference and quality improvement purposes.
• Marketing Data: Retained until you unsubscribe from marketing communications or request deletion, whichever comes first.
• Cookie Data: Depending on the type of cookie — session cookies are deleted when you close your browser, while persistent cookies have a set expiry period (typically 30 to 365 days).

Once the applicable retention period has ended, tt789 will securely delete or anonymise your data so that it can no longer be linked to your identity.

The tt789 website and app use cookies and similar technologies to enhance your experience and maintain platform security. The following are the types of cookies we use:

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies will prevent you from using the tt789 platform normally. For guidance on managing cookies in your browser, refer to your browser's help documentation.

Under Malaysia's Personal Data Protection Act 2010 and tt789's commitment to user privacy, you have the following rights regarding your personal data:

The tt789 platform is strictly for individuals aged 21 years and above only. tt789 does not knowingly collect or process any personal data from individuals under the age of 21.

If you become aware of or suspect that someone under the age of 21 has registered an account on tt789 using false information, please contact our support team immediately at support@tt789.site. We will investigate and close the account, and promptly delete all associated data.

In the course of operating the tt789 platform, there are situations where user personal data may be processed outside Malaysia — for example, when using cloud server infrastructure or international technology service providers.

Tt789 ensures that any transfer of data outside Malaysia is carried out with adequate safeguards in place, including:

• Use of standard data transfer agreements that require recipients to uphold data protection standards equivalent to Malaysia's PDPA.
• Selecting service providers that operate under recognised data protection frameworks.
• Ensuring that data transferred is kept to the minimum necessary and is protected with encryption in transit.

All the most sensitive financial and identity data belonging to Malaysian players is stored on servers located within Malaysia or in countries with data protection standards comparable to Malaysia's.

Tt789 reserves the right to update this Privacy Policy from time to time in line with changes to Malaysian law, industry practices, or platform operations. Members will be notified of significant changes via email or in-platform notifications.

The current version of this Privacy Policy is Version 3.1, updated on January 2026. Continued use of the tt789 platform after changes are published will be considered acceptance of the updated terms.

For any enquiries, complaints, or requests relating to this Privacy Policy or how tt789 handles your personal data, please reach out to us through the following channels:

• Email: support@tt789.site – include the subject line "Privacy Policy Inquiry"
• Live Chat: Available on the tt789 platform — 24 hours a day, 7 days a week
• Frequently Asked Questions: Visit our FAQ page for answers to frequently asked questions